- If you have any questions or need assistance during your stay, you can call Reception anytime (+359 878 603 173).
- You will receive a key to your hotel room upon check-in. In case you are going out, you can leave the key at the Reception (open 24 hours). Please remember to return your key before 11:00 on the day of departure. Lost key will be charged.
- Drinks included in the All-Inclusive programme are on tap. Drinks can be ordered for a fee at the hotel’s Lobby Bar.
- Information about the catering system and the All-Inclusive concept can be found at the Reception, Restaurant and Bars.
- Under Bulgarian law, smoking is banned in indoor areas and alcohol is not served to anyone under 18.
- Mini-bar coolers in the hotel room can be filled with drinks for a fee upon request. In case you wish to refill the drinks in your hotel room, you can contact Reception.
- In case you have certain allergies, be sure to inform our reception staff.
- If you have food allergies, please contact the Restaurant Manager.
- For your safety and for hygiene reasons, please do not take food and drinks outside the hotel.
- For hygiene reasons we ask you not to bring food and drinks from the restaurant and bars into the hotel rooms.
- In the interest of hygiene, please do not feed or allow animals to enter the hotel premises. Thank you for your understanding.
- Silence is mandatory between 23:00 and 08:00, and between 14:00 and 16:00.
- It is forbidden to throw objects over the terraces.
- The use of the emergency exits should only be made on the express instruction of the hotel staff and is prohibited in all other cases.
- For clients who are your guests and are not staying at the Hrizantema Hotel, you can pay an additional fee at the Reception for using the All Inclusive program.
- Familiarize yourself with the “Safety” section of this manual.
- The management of the hotel complex “Hrizantema” reserves the right to change the information about the services mentioned in this application.
Check-in and check-out of hotel room
Check-in begins at 15:00 upon presentation of ID. Check-out time is until 11:00. Early check-in service is at an extra cost. You can inform the Reception about the possibility and cost of later check-out on the day of your departure. Information about your transfer can be found in your tour operator's information folder.
Parking
Parking is available for the guests of the hotel complex "Hrizantema". If you wish to use it, you can pay for the service at the Reception Desk before checking into your hotel room. You will be provided with an invoice and a parking coupon, which you need to place in a visible place on the dashboard of your vehicle. We ask that you do not cover your vehicle while it is in the parking area of the hotel.
Technical equipment of the rooms
All rooms are equipped and furnished according to the standards of the hotel category.
Air conditioning
The air-conditioning system in the hotel rooms is central and runs on cooling mode during the summer season. You can adjust the temperature using the air conditioning unit mounted on the wall. When switching on the air conditioning, make sure that the front door and balcony door are closed.
Technical service
Our hotel rooms use 220V and are regularly serviced. In case of any malfunctions, or if you need assistance from technical staff, you can contact our reception staff (extension number "9").
Internet
You can use the Wi Fi network of our hotel free of charge.
Cleaning the hotel room
Your room will be cleaned every day from 08:00 - 16:00. Please use the "Room Cleaning / Please Do Not Disturb Me" sign to accommodate your preferences. You can request an extra duvet or pillow at Reception. Hotel supplies and cosmetics are replenished as needed and towels are changed according to the hotel's "Eco System". Hotel towels are not allowed in the pool area.
Restaurants and bars
Dress code is compulsory in the Main Restaurant and the hotel lobby. We ask that all our guests do not visit the restaurant wearing swimwear.
Main Restaurant "Hrizantema"
07:30-10:00 Breakfast (buffet) 12:00-14:00 Lunch (buffet) 18:00-21:00 Dinner (buffet)Specialized Restaurant "Hrizantema" - located after the Main Restaurant and serves a pre-selected A la carte menu. Reservations are made in the Main Restaurant from 15:00 to 17:00, one day in advance. The restaurant is open to all guests six days a week and is open from 18:00 - 21:00.
Bars
Pool Bar - located in the pool area and most easily reached through the revolving door to the left of Reception (behind the lifts). The coolness, fresh drinks and pleasant music will put you in an even more summer and sunny mood. Open every day from 10:00 to 23:00.
Snack Bar - located on the terrace of the Specialized Restaurant "Hrizantema". Open every day from 11:00 to 17:00.
With care for nature
We remind you that saving water and electricity are important for the planet.
Hotel property
Damages and damages caused to the hotel property shall be paid for. Removal of hotel property is prohibited. When checking out of the hotel, guests are asked to wait at the front desk until the room inspection is completed for any irregularities. The availability of the inventory must match what was originally received. Shortages and damages shall be paid at the front desk according to an established price list.
Don't bother me
If you do not wish to be disturbed, please place the "Please Do Not Disturb Me" sign on the lock on the outside of the door from your room. Be sure to move or reverse the sign when you leave so we can clean the room in your absence.
Laundry and ironing service
To take advantage of the laundry service, fill out the form provided by the Reception and place it in the laundry envelope. Leave the bag with the clothes on the bed for the maid to collect them for washing. The service is payable at Reception and the finished clothes will be returned to you the next day by 16:00. Express same day requests (if possible) will be charged at a 50% premium. If you wish to iron your own clothes, you can use the ironing room opposite Reception.
Luggage porter service
Please call Reception on extension "9" to request assistance with your luggage from the hotel concierge.
Telephone services
You can make domestic and international calls on the landline phone in your room. Your telephone bill is automatically charged and paid at Reception. You can ring from room to room simply by selecting the room number you wish to contact. If you wish to contact a suite, dial "0 ", the suite number and two more zeros (For example A 4 - 0400) . Internal calls are free of charge. For an outside line, dial "0".
19th floor:
Contacts
Reception: inside number "9"
Reception (landline): +359 554 2 26 67
Reception (mobile phone): +359 878 603 173
Reservations: +359 878 603 221
The phone code for Bulgaria is +359
International codes
France - 0033
Switzerland - 0041
Belgium - 0032
Austria - 0043
Netherlands- 0031
United Kingdom - 0044
Czech Republic - 00420
Poland - 0048
Slovenia - 00386
Slovakia - 00421
Russia - 007
Turkey - 0090
Jordan - 00962
Ukraine - 0380
Kuwait - 00965
Lebanon - 00961
Israel - 00972
Additional services
- Custom services
Please contact the Reception Department for detailed information on preparing for special
festive events, and also if you wish to book an individual transfer
- Wake
At your request, they can wake you up by phone at any time, 24 hours a day. You can contact Reception on extension “9”.
- Postal services
We will assist you to send your mail from the hotel.
- Rent-a-car
If you wish to rent a car, you can contact the Reception.
- Serving guests with disabilities
Our hotel has specially equipped facilities and rooms for disabled guests. In case of need, we can provide a wheelchair.
- Cash and cashless payments
You can make payment in Bulgarian lev only. Visa and Mastercard cashless payments are also accepted here. Prices include VAT.
- Currency exchange
The Hrizantema Hotel has a currency exchange desk, where you can check exchange rates and change currency.
Confidentiality
If during your stay you would like your whereabouts to be kept confidential, please inform Reception.
Lost items
If you have lost your item, please ask if it has been handed in to Reception. The hotel is not responsible for the loss of valuables not deposited in the safe. If you find that you have forgotten something after leaving the property, please notify Reception again on +359 878 603 173. If found, it will be sent to the address you have provided.
Reviews and suggestions
We value your opinion. We look forward to seeing your positive feedback on Holideycheck and Tripadvisor. Please recommend us to future hotel guests.
Medical services
In case of need, contact the Reception or the Call Centre for medical assistance. First aid kits are available at reception, in the restaurant, at the bars, at the pool and in the children's area.
Ecology
- Our sites operate under the HACCP system and measures are in place to protect against any risks;
- We regularly check water quality and control electricity and water consumption to maintain natural sources;
- We use motion sensors where possible, which suspend appliances to reduce electricity use;
- We work primarily with irrigation systems for plantations;
- The hotel has an emergency response team and all staff are trained and drilled to deal with unusual and emergency situations;
- We fulfil our obligations within the framework of Bulgarian legislation.
- Report us in case of a leak in your room;
- Do not leave water taps open when not needed;
- Turn off lights and appliances in your room when you leave;
- Comply with the Eco Towel System
Fitness Centre
The gym is available free of charge for all guests of the Hotel Hrizantema and is open every day from 10:00 to 20:00. Please bring a personal towel when visiting the gym and use disinfectant when handling the equipment. Our Reception staff will unlock the gym should you wish to use it.
Sauna
The sauna is an additional service for a fee. You can use it upon request at the Reception.
Kids Club
The nicely furnished kids club will allow your children to have fun and play. The club is located in the lower wing of the hotel, next to the Reception and is an indoor hall equipped with recreational games and a separate bathroom for children. It is open six days a week (excluding Mondays) and is open from 01 June to 20 September. Children under the age of 4 must be accompanied by a parent.
Animation
The animation in hotel “Hrizantema” is held six days a week with a day off – Monday.
You can get detailed information about the programme of our animators on the information board on the left at the entrance of the Main Restaurant.
The daily sports animation programme takes place around the swimming pool or on the premises.
Sports assets:
- Gymnastics
- Water gymnastics
- Yoga
- Zumba
- Aqua zumba
- Table tennis
- Water ball
- Darts
- Archery
- Schuhbeck
Children's animation:
- A day of exploration with face painting
- Pirate Day
- Bulgarian Day
- Creative Day
- Olympic Day
- Culinary day
Swimming pools
In the hotel's perimeters there is one large swimming pool, which has four different depth segments, so it can be suitable for both children and adults. There is also a Jacuzzi.
Beach
Renting sun loungers and umbrellas on the beaches in Sunny Beach is an extra service charge.
Security and Safety
Please read the following information carefully. It will only take you a few minutes, but in an unforeseen situation, it may be very important to you. Rest assured that we are making every effort to ensure your safety during your stay at Hrizantema Hotel Complex.
Use of candles and smoking
The hotel has fire safety measures in place and in connection with these we ask that you do not smoke or light candles indoors on the hotel premises or in the hotel rooms.
Elderly and disadvantaged people
Sick, elderly and disadvantaged people will be given priority assistance in the event of an emergency.
Safety measures
- Press the nearest button to signal a fire hazard
- Call 112
- In the event of a fire in your room, take the key with you, exit and close the door
- Do not use the elevator
- Don't panic
- Leave the building through the emergency exit
- The hotel staff will help you get to the nearest safe place where you will receive medical assistance.
Valuables
The hotel is not responsible for items not deposited in the hotel safes. On the day of check-out, check the safe and leave it open.
